Introduction
In an era where speed and convenience reign supreme, retailers are constantly seeking innovative ways to meet the ever-growing demands of their customers. To stay ahead in the competitive world of retail, Oracle and Uber have joined forces to offer a groundbreaking solution—Collect and Receive. This revolutionary offering on the Oracle Retail platform is set to transform the last-mile delivery experience, offering same-day delivery and returns, thereby bridging the gap between customer expectations and retail realities.
The Power of Integration
Supported by the robust Oracle Retail Data Store and cloud platform technologies, Collect and Receive connects retailers with Uber Direct, the white-label delivery solution from the ride-sharing giant. Through pre-integrated APIs, this integration enables retailers to rebalance their inventory while giving customers a myriad of options, including same-day and scheduled delivery, order pickups, and returns to the nearest retail or postal location. This game-changing service is currently available for Oracle Retail customers in the United States and Canada; request a demo.
The Impact on Customer Expectations
New research commissioned by Uber underscores the significance of this collaboration. A staggering 75% of consumers now expect express delivery as an option, and 72% are more likely to continue ordering from companies that offer such services. Collect and Receive empowers retailers to leverage the capabilities of Oracle Retail Data Store Cloud Service, Oracle Retail Store Inventory Operations Cloud Service, Oracle Retail XStore Point of Service, and Oracle Retail Order Management Suite Cloud Services to swiftly connect to Uber Direct through bundled APIs. The result? Fast, reliable, and flexible local delivery options that not only meet customer expectations but also allow retailers to better manage delivery costs and bridge the gap between order placement and delivery.
The Data Advantage
One of the key advantages of this partnership is that all transaction data is captured within the Oracle retail cloud platform. This invaluable data allows retailers to gain deeper insights into customer buying behaviors and preferences. With this information, retailers can continually refine and improve their services, offerings, and strategies, ultimately enhancing customer experiences and driving true loyalty.
Dara Khosrowshahi, CEO of Uber, highlights the importance of this partnership, stating, “Every month, more than 3,500 brands use Uber Direct to power millions of same-day local deliveries. Together with Oracle, we can make it easier than ever for retailers to leverage on-demand delivery—and even returns—to delight consumers, streamline logistics, and ultimately boost loyalty and sales.”
A Win-Win Partnership
This partnership is a win for retailers and consumers and a testament to the power of collaboration between industry leaders. Pat Bohannon, vice president at Oracle Retail, underlines the significance of this collaboration by saying, “Oracle knows retail processes, and Uber knows delivery. Connecting the two platforms eliminates the gap between a sales transaction and customer service, providing invaluable data to better serve the customer on their next experience and improve overall retail profitability.”
Conclusion
With its Collect and Receive offering, the Oracle and Uber partnership is poised to redefine the retail landscape. By enhancing last-mile delivery capabilities, it allows retailers to not only meet but exceed customer expectations. With same-day delivery and return options, this collaboration promises to boost customer loyalty and drive increased sales while providing retailers with the insights they need to continually improve their services. Collect and Receive is a testament to the power of technological innovation and industry leaders coming together to shape the future of retail.
Next Steps?
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Sources used:
https://www.oracle.com/retail/oracle-uber-direct-collect-and-receive-delivery/
https://www.oracle.com/news/announcement/ocw-oracle-and-uber-direct-offer-retailers-same-day-delivery-2023-09-19/
https://www.retail-insight-network.com/news/uber-oracle-delivery-improvement/
https://erp.today/uber-and-oracles-collect-and-receive-will-change-the-way-you-shop/